Refund and Return Policy

Effective Date: February 10, 2025

At ChicGoldenn, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process to ensure a smooth shopping experience. Please review our policy below to understand the terms and conditions for returns and refunds.

Eligibility for Returns

To qualify for a return, please ensure the following conditions are met:

  • Items must be returned within 30 days from the date of delivery.
  • Products must be in new, unused condition, with all original tags, packaging, and accessories intact.
  • Any items that have been worn, altered, or damaged after delivery are not eligible for return.
  • Sale, clearance, or promotional items are not eligible for return unless they arrive damaged or defective.
  • Custom-made or personalized products cannot be returned unless they have a manufacturing defect.

How to Initiate a Return

To request a return, please follow these steps:

  1. Contact Us: Email our customer support team at [your email address] with your order number, product details, and reason for return.
  2. Receive Return Instructions: Our team will review your request and provide detailed return instructions, including a return shipping label (if applicable).
  3. Ship the Product: Pack the item securely in its original packaging and ship it back using the provided return label or a shipping method of your choice. We recommend using a trackable shipping service for your protection.

Return Shipping Costs

  • If the return is due to a defect or an incorrect item, ChicGoldenn will cover the return shipping costs.
  • If the return is due to a change of mind or dissatisfaction, the customer is responsible for return shipping fees.

Refund Process

Once we receive your returned item and verify its condition, we will process your refund:

  • Refunds will be issued to your original payment method (credit card, PayPal, etc.) within 7-10 business days of receiving the return.
  • Please note that original shipping fees are non-refundable, unless the return is due to a defective or incorrect item.
  • You will receive an email notification once your refund has been processed.

Exchanges

  • If you wish to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order.
  • Exchanges are subject to product availability.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will arrange for a replacement or full refund at no additional cost to you.