Shipping Policy
Effective Date: February 10, 2025
At ChicGoldenn, we strive to provide a seamless shopping experience by ensuring that your orders are processed and delivered in a timely manner. Please review our shipping policy below.
1. Shipping Destinations
- We currently ship worldwide, with delivery available to most countries.
- Some remote areas may have limited shipping options. If we cannot deliver to your location, we will notify you as soon as possible.
2. Processing Time
- Orders are typically processed within 1-3 business days (excluding weekends and holidays).
- During peak shopping seasons, sales events, or high-demand periods, processing times may be slightly longer.
- You will receive an email confirmation once your order has been shipped.
3. Estimated Delivery Times
Shipping times vary depending on your location and chosen shipping method:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 7-14 business days |
| Express Shipping | 3-7 business days |
| International Shipping | 10-21 business days |
- Please note that these are estimated timeframes and do not include processing time.
- Shipping times may be affected by customs delays, carrier issues, or unforeseen circumstances beyond our control.
4. Shipping Fees
- Shipping fees vary based on the destination and shipping method selected at checkout.
- Free shipping may be available for orders exceeding a certain amount. Check our promotional offers for details.
- Any applicable customs duties, taxes, or import fees are the responsibility of the customer and may vary based on your country’s regulations.
5. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order through our website or the carrier’s tracking portal.
- If you do not receive a tracking number within the expected processing time, please contact our support team.
6. Lost, Stolen, or Delayed Shipments
- ChicGoldenn is not responsible for packages lost, stolen, or delayed due to carrier issues or incorrect shipping addresses provided by the customer.
- If your package is marked as “delivered” but you did not receive it, please check with neighbors or your local postal service before contacting us.
- If your package is lost in transit, please reach out to our customer service team for assistance.
7. Address Changes & Order Modifications
- Once an order has been placed, changes to shipping addresses or order details cannot be guaranteed.
- If you need to modify your order, please contact us within 12 hours of placing the order for the best chance of making changes.
8. Returns Due to Undeliverable Address
- If a package is returned to us due to an incorrect or undeliverable address, we will notify you and offer:
- Reshipment (additional shipping fees may apply).
- Refund (excluding original shipping fees).
